FAQs

You Asked, We Answered

We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.

What is your return/exchange policy?

Refunds are only offered to customers who receive the wrong items or damaged items, and notify us within 7 days of receiving the item(s). We work hard to include size charts in the description of our apparel. We understand that sometimes the fit will not be what the customer was hoping for, so we encourage buyers to utilize the charts provided. 

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns at the bottom of the page. 

How does your shipping work?

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:


USA: 4 - 8 business days
International: 10 - 20 business days

We utilize real-time shipping rates with USPS for the majority of our shipping needs. Rates are based on package weight and dimensions, mail service and shipping addresses. If your question wasn't answered here, please refer to our Shipping Policy at the bottom of the page. 

How do I track my order?

As soon as the tracking information becomes available, you will receive an email with the tracking number. You can click on that number to see the latest updates on the location of your shipment via the tracking page.

What payment methods do you accept?

We accept Visa, MasterCard, Amex, Discover, PayPal, Maestro, and Electron.

We have multiple methods for our valued customers to contact us.  The best way to reach us for a quick response is filling out the form on our Contact Page or by sending us an email at hello@huntfishjiujish.com.

How do you protect my privacy?

Hunt Fish Jiu-Jish respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws.

 

Our Privacy Policy describes how we collect, use, and process any personal data that we collect from you- or you provide to us- in connection with your use of our website (www.huntfishjiujish.com) and our print-on-demand services (collectively, “Services”). By accessing or using our Services, you signify your understanding of the terms set out in our Privacy Policy, which you can locate at the bottom of the page.

How do I contact the company if

my question isn't answered here?